Become a Retail Sales Associate

Retail sales can be tough, but it can be a great job to kick-start your career. This learning path provides you with the skills not just to succeed in your retail sales job, but also to excel. Learn to start conversations, listen effectively, and truly understand what your boss is expecting and get a great head start.

• Identify skills retail employees value most.
• Build rapport with your customers.
• Learn the secrets to rocking your retail job.

• Course 1: Job Skills: Learning Retail Sales
• Discover what it takes to succeed in a retail sales job. Learn about dressing for success, developing rapport with your boss and coworkers, and dealing with difficult customers.
• Course 2: Mastering Conversations in Retail Sales
• Learn about the different kinds of conversations you're expected to have with retail customers, as well as how to navigate those conversations successfully.
• Course 3: Retail Sales: The Importance of Listening
• Want your customers to feel understood? Boost your listening skills. Learn techniques that can help you foster a sense of connection and deliver a great customer experience.
• Course 4: Customer Service at Your First Retail Job
• Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.
• Course 5: Rocking Your First Retail Sales Job
• Learn how to shine in your very first retail sales gig. This course helps entry-level employees grasp how organizations operate and how they can be a star player on their team.