Retail Sales Foundations

Offered By: LinkedIn Learning

Tags

Retail Management Courses Sales Courses Customer Experience Courses Customer Satisfaction Courses Customer Loyalty Courses Retail Sales Courses

Course Description

Overview

Find out how to succeed in retail sales. Learn techniques to increase sales and keep customers happy.

Syllabus

Introduction

Welcome
Retail success

1. Retail Selling and Service Fundamentals

Creating an amazing customer experience
Retail factors that impact sales
Key sales behaviors
How service impacts sales
Increasing average order size

2. Building Customer Loyalty in Retail

Understanding the true value of the customer
When and when not to discount
The biggest mistake retailers make

Conclusion

Next steps

Taught by

Noah Fleming

Related Courses

Understanding Customer Experience
Karlstad University via Independent Brand Management: Aligning Business, Brand and Behaviour
University of London International Programmes via Coursera 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
National Taiwan University via Coursera Reimagine Customer Experience with SAP C/4HANA
SAP Learning Branding and Customer Experience
IE Business School via Coursera