Retail Sales: The Importance of Listening

Want your customers to feel understood? Boost your listening skills. Learn techniques that can help you foster a sense of connection and deliver a great customer experience.

Introduction

• Why hearing isn't listening

1. Why Bother Listening?

• Benefits of effective listening
• Three steps to better listening

2. Elements of Effective Listening

• Understand, then be understood
• Link the communication chain
• Listen with empathy

3. Situations That Call for Great Listening

• What your customer really needs
• Finding upsell opportunities
• Creating calm with an enraged customer

Conclusion

• Start, stop, continue