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Finding the Balance Between Human and Bot Interaction in Customer Service

Offered By: Devoxx via YouTube

Tags

Customer Service Courses Artificial Intelligence Courses Chatbot Courses Business Communication Courses Customer Experience Courses Customer Satisfaction Courses Human-AI Interaction Courses

Course Description

Overview

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Explore the challenges and solutions in balancing AI-powered customer service with human interaction in this 45-minute conference talk from Devoxx. Gain insights into integrating artificial intelligence for efficiency and scalability while maintaining a personal touch in customer experiences. Learn from practical examples and future plans on how to harmonize bot efficiency with human connection in customer service. Discover strategies for navigating the journey of AI integration without compromising client satisfaction. Benefit from the speakers' approach and analysis to find the optimal balance between automated and human-driven customer interactions in your own organization.

Syllabus

[VDBUH2024] Andreea Mihăilescu&Alexandru Ivan -Finding the balance between human and bot interaction


Taught by

Devoxx

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