YoVDO

Transform Contact Center Customer Experience with Generative AI

Offered By: Google Cloud Tech via YouTube

Tags

Generative AI Courses Artificial Intelligence Courses Machine Learning Courses Google Cloud Platform (GCP) Courses Customer Service Courses Customer Experience Courses Agent Assist Courses

Course Description

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!
Explore how generative AI is revolutionizing contact center customer experiences in this 47-minute conference talk from Google Cloud Next. Discover the journey from enhanced self-service to improved live agent interactions and powerful insights driving continuous improvement. Learn about agent assistance, conversational insights, and the Contact Center AI (CCAI) platform. Delve into topics such as intelligent business automation, workforce management, and digital transformation. Join speakers Shantanu Misra, Alex Tran, and Swarup Pogalur as they discuss implementation strategies and future plans for reimagining customer experience journeys using cutting-edge AI technologies.

Syllabus

Intro
Agenda
Agent Assist
Conversational Insights
CCI Platform
IBA Only
Workforce Management
Mina
Alex
Jen
Implementation
Future plans
Digital transformation


Taught by

Google Cloud Tech

Related Courses

Google Cloud Fundamentals: Core Infrastructure
Google via Coursera Google Cloud Big Data and Machine Learning Fundamentals
Google Cloud via Coursera Serverless Data Analysis with Google BigQuery and Cloud Dataflow en Français
Google Cloud via Coursera Essential Google Cloud Infrastructure: Foundation
Google Cloud via Coursera Elastic Google Cloud Infrastructure: Scaling and Automation
Google Cloud via Coursera