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Transform Contact Center Customer Experience with Generative AI

Offered By: Google Cloud Tech via YouTube

Tags

Generative AI Courses Artificial Intelligence Courses Machine Learning Courses Google Cloud Platform (GCP) Courses Customer Service Courses Customer Experience Courses Agent Assist Courses

Course Description

Overview

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Explore how generative AI is revolutionizing contact center customer experiences in this 47-minute conference talk from Google Cloud Next. Discover the journey from enhanced self-service to improved live agent interactions and powerful insights driving continuous improvement. Learn about agent assistance, conversational insights, and the Contact Center AI (CCAI) platform. Delve into topics such as intelligent business automation, workforce management, and digital transformation. Join speakers Shantanu Misra, Alex Tran, and Swarup Pogalur as they discuss implementation strategies and future plans for reimagining customer experience journeys using cutting-edge AI technologies.

Syllabus

Intro
Agenda
Agent Assist
Conversational Insights
CCI Platform
IBA Only
Workforce Management
Mina
Alex
Jen
Implementation
Future plans
Digital transformation


Taught by

Google Cloud Tech

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