Hard Problems We Handle in Incidents but Aren't Recognized

Explore the often-overlooked challenges and dynamics in incident management during this 31-minute conference talk from SREcon21. Delve into the complexities of diagnostic work, recruiting, status reporting, and coordination costs. Examine the dilemmas and sacrifices made by incident responders, including the divide-and-conquer approach and decision-making under pressure. Gain insights into hindsight bias and parallel incident handling, while learning descriptive vocabulary to better recognize and address these hidden aspects in future incidents. Enhance your understanding of the intricate problem-solving processes involved in effective incident response.

Intro
Title
Diagnostic Work
Recruiting
Status Reporting
Costs of Coordination
The Dilemma
Divide Conquer
Sacrifice Decisions
hindsight bias
parallel incidents
chat transcript