ServiceNow Administration

Gain comprehensive knowledge of ServiceNow administration in this 7-hour course. Learn about ITIL principles, navigate the ServiceNow user interface, and master essential features like lists, forms, and fields. Explore user management, table structures, and various applications and modules. Dive into incident, problem, and change management concepts. Configure SLAs, import data, set up notifications, and create client scripts. Develop UI policies, business rules, and script includes. Design workflows, generate reports, and schedule jobs. Understand service catalog fundamentals, including catalog item creation, record producers, and order guides. Explore update sets, dot walking, access control lists (ACLs), and assignment rules through practical use cases and live demonstrations.

1. Introduction to ITIL and ServiceNow.
2. ServiceNow User Interface/UI Features.
3. ServiceNow Lists.
4. ServiceNow Form.
5. ServiceNow Fields and Dictionary.
6. ServiceNow User, Group, Roles.
7. Tables in ServiceNow with Assignment.
8. ServiceNow Applications and Modules.
9. ServiceNow Case Study/Assignment Application,Modules, Roles, Groups, Users.
10. ServiceNow Important Concepts related to Incident, Problem, Change.
11. ServiceNow SLA Configuration with Use Cases - Live Demo.
12. ServiceNow Import Set and Data Sources.
13. ServiceNow Notification Configuration with Use Cases.
14. ServiceNow Client Script - Live Training.
15. ServiceNow UI Policy - Use Cases with Solution.
16. ServiceNow Business Rule - How to configure and troubleshot?.
17. ServiceNow - Script Include.
18. ServiceNow UI Action.
19. ServiceNow Workflow - Live Demo and Testing.
20. ServiceNow - ServiceNow Reports and Scheduled Jobs.
21. ServiceNow - Overview of Service Catalog.
22. ServiceNow - How to Design a Catalog Item - Live Demo.
23. ServiceNow - How to Design a Record Producer (Service Catalog).
24. ServiceNow - Order Guide Designing(Service Catalog).
25. ServiceNow - Content Item (Service Catalog).
26. ServiceNow - Update Set.
27. Dot Walking In ServiceNow.
28. ACL in ServiceNow.
29. Use cases of Assignment Rule in ServiceNow.