Introduction to Service Management with ITIL 4

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices

What you'll learn:

• Describing the ITIL framework
• Understanding real-world examples
• Applying ITIL 4 to your organization
• Discuss ITIL 4 concepts with confidence

IT Service Managementhelps allorganizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL®framework focuses on ITService Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

As a free bonus, there is also a complete section of the course dedicated to the new ITIL4 Foundationcertification exam, which is the entry-level certification in the ITILframework andoffers an exceptional overview of ITIL. By obtaining your ITIL4 Foundation certification, you are showing employers that you understand thekey elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution tothe service managementbest practices.

Please note, this course is NOT a complete textbook replacement and DOESNOTcover the entire ITIL4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSMbest practice framework in order for you to determine if studying for the ITIL4 Foundation certification is right for you.

Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIAA+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.

The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.