Putting ITIL® into Practice: DevOps for ITIL® Practitioners

Learn how to apply DevOps concepts and ITIL® within an enterprise IT organization. Examine where DevOps and ITIL® intersect and how to adapt each in an enterprise setting.

Welcome

• Welcome
• Why DevOps for ITIL® practitioners?
• What you should know

1. Introduction to DevOps for ITIL®-Driven Shops

• The traditional enterprise IT shop and the breakdown of separation of duties with digitalization
• DevOps, enterprise DevOps, ITIL®-driven shops, and enterprise challenges
• What DevOps and enterprise DevOps have in common, and how they differ

2. DevOps and Enterprise IT Challenges

• Enterprise-level change control and release gates
• Legacy, regulated, and nonautomated environments
• Disparate, siloed teams
• Massive scale

3. DevOps and ITIL®-Driven Shops

• Values
• Principles
• Methods
• Practices
• Tools

4. ITIL®-Driven Shops and DevOps

• Services and service management
• The service life cycle
• Terminology and key principles and models
• Strategy processes
• Design processes
• Transition processes
• Operations processes
• CSI processes
• Functions
• Roles
• Technology and architecture

Conclusion

• ITIL® 4 and DevOps
• Next steps