Conflict Resolution - Types of Conflict - Causes of Conflict

Dealing with conflicts can make you feel anxious or frustrated. There can be various reasons behind a conflict. Miscommunication, misunderstandings, different values or interests, personality clashes can all contribute to conflict. Since conflict is inevitable, learning to deal with it in a healthy way is crucial. This course will teach you how to look at the bright side of the conflict and manage it positively.

- Introduction.
- Agenda.
- What is Conflict?.
- Different Types of Conflict.
- Effects of Conflict.
- When should you intervene in a conflict?.
- Important Conflict resolution skills.
- Causes of Conflict.
- Five approaches to Conflict Management.
- Steps involved in a collaborative approach.
- Effective ways to reduce destructive Conflict.
- Summary.