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Managing Conflicts

Offered By: Polimi OPEN KNOWLEDGE

Tags

Communication Skills Courses Emotional Intelligence Courses Conflict Resolution Courses Conflict Management Courses

Course Description

Overview

How to recognise a conflict? How to best manage it? What role does your personality play? You will find some answers to these questions in this course.

Syllabus

  • Week 0
  • Week 1 - Recognizing conflict
  • Week 2 - Emotions and conflict
  • Week 3 - Personality and limiting paradigms
  • Week 4 - Resolving conflict
  • Week 5 - Communication in conflict resolution
  • Role play
  • Additional resources

Taught by

Ingrid Hollweck

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