Conflict Management Project

The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict. Upon completing this course, you will be able to: 1. Create a well organized and complete case study 2. Analyze key organizational issues with an integrated action plan for conflict resolution 3. Identify appropriate communication skills needed for conflict resolution skills 4. Present a portfolio that incorporates concepts learned throughout the Specialization 5. Reflect on what you've learned throughout the Specialization

• Get Started!
• This section will prepare you for your capstone project and final peer review. It will also answer any questions you might have about the project assignment, the grading rubric, and what you can expect in the upcoming weeks together.
• Portfolio Components and Instructions
• Students must produce a portfolio of work consisting of the four sections described below. Be sure to read through all sections before beginning your work.
• (Optional) Feedback Peer Review
• Students have the option of participating in the Optional Feedback Peer Review. Submitting your work below will give you the opportunity to receive early feedback on your project. You will be asked to review the work of three of your peers.
• Capstone Project Submission
• Below is your final project peer review submission page. Be aware that there will be no deadline extensions given to learners.
• Specialization Wrap-Up
• Congratulations on making it to the end of the Conflict Management Capstone and Specialization! Make sure you have submitted your Final Project and completed your 3 required Peer Reviews well before the final deadline.