Manage Loyalty Processes

Optimize everyday processes in Loyalty Management.

• Deliver seamless loyalty experiences with Commerce Cloud.
• Create targeted customer experiences to boost revenue and engagement.
• Create member benefits to motivate members and improve engagement.
• Set up a loyalty program redemption process using Promotion Setup.
• Use Promotion Setup to manage your loyalty programs accrual process.

• Loyalty and Commerce Cloud Integration: Quick Look
• Explore Integration Capabilities
• Loyalty Marketing Campaigns
• Segment Your Audience
• Plan Your Campaign
• Automate Your Campaign Using Journeys
• Benefits Management in Loyalty
• Plan Benefits for Your Loyalty Program
• Create Benefit Types and Benefits
• Create and Map Benefit Actions
• Create a Redemption Process Using Promotion Setup
• Plan a Redemption Catalog
• Design the Redemption Process
• Create a Rule and Activate the Process
• Configure an Accrual Loyalty Program Process Using Promotion Setup
• Define Accrual Rules for the Loyalty Program
• Set Up a Loyalty Program Process for Purchases
• Define Rules for a Standard Promotion
• Define Rules for a Cumulative Promotion
• Process Transaction Journals