Setting Customer Service Goals & Objectives
Offered By: Study.com
Course Description
Overview
Quality customer service is a cornerstone of any successful company. Use the lessons in this course to teach your employees the roles and goals of customer service and show how to set attainable customer service goals and objectives so they can help increase your company's customer satisfaction ratings.
Syllabus
- Ch 1. The Role & Duties of Customer Service
- Ch 2. Setting Goals & Objectives
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