Keep Customers Happy with Service Cloud for Salesforce Classic

Offered By: Salesforce via Trailhead

Tags

Salesforce Courses Customer Service Courses Service Cloud Courses

Course Description

Overview

Discover how Service Cloud helps you deliver personalized service to your ... customers.

Use Experience Cloud to connect with your customers and partners.
Learn how search works in Salesforce Knowledge and customize your org for better results.

Syllabus

Experience Cloud Basics

Get Started with Experience Cloud
Engage with Your Customers
Engage with Your Partners

Knowledge Search Basics

Search in Salesforce Knowledge
Choose the Best Search Options
Set Up Search Customizations
Make Better Decisions with Analytics

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