Integrate AWS and Salesforce

Learn tools and methods to ensure secure integration between Salesforce and AWS.

• Discover a new way to increase security on your AWS integrations.
• Securely connect from AWS to Salesforce with a Private Connect inbound connection.
• Securely connect from Salesforce to AWS with a Private Connect outbound connection.
• Securely integrate Salesforce and AWS without code.
• Use the Amazon Connect CTI adapter to integrate with Service Cloud.
• Use Salesforce Identity for single sign-on with Amazon Connect.
• Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.

• Salesforce Private Connect for AWS
• Explore the Salesforce and AWS Partnership
• Discover Private Connect with AWS
• Differentiate Between Inbound and Outbound Connections
• Private Connect Inbound Connections
• Get Started with Inbound Connections
• Create an Inbound Connection
• Provision and Use Inbound Connections
• Private Connect Outbound Connections
• Create an Outbound Connection
• Provision and Use Outbound Connections
• Amazon AppFlow
• Get Started with Amazon AppFlow
• Set Up a Simple Flow
• Make Data Flow Both Ways
• Build an Amazon Connect Integration
• Create an Amazon Web Services (AWS) Account
• Create an Amazon Connect Instance
• Install the Amazon Connect CTI Adapter
• Configure a Salesforce Call Center
• Test the Amazon Connect CTI Adapter
• Build an Amazon Connect SSO Integration with Salesforce
• Create an Amazon Connect Instance
• Check the Package and Enable Cross-Domain Access
• Set Up Identity and Permissions
• Set Up a Connected App and Enable Single Sign-On
• Finalize Single Sign-On and Test the Softphone
• Build a Data Dip with AWS Lambda and Amazon Connect
• Create Your Amazon Connect Instance
• Install the CTI Package
• Enable Call Center Permissions
• Activate Your Phone and Integrate with Amazon Connect
• Set Up a Connected App and Secure Your Credentials
• Install the Salesforce Lambda Package
• Test the AWS Lambda Application
• Configure Amazon Connect to Access the AWS Lambda App
• Create a Contact Flow and Test