Go Digital Fast with the Salesforce Customer 360
Offered By: Salesforce via Trailhead
Course Description
Overview
Discover how Salesforce can help you go digital fast, with bots, automation, CRM, and more.
- Put customers at the center of everything with Salesforce Customer 360.
- Explore trends causing companies to transform their products and customer relationships.
- Grow your business, boost productivity, and make smart decisions with Sales Cloud.
- Supercharge your agents with omni-channel tools and an intelligent service platform.
- Explore our powerful suite of products and start building your digital marketing strategy.
- Get introduced to the platform, navigate use cases, and build custom functionality.
- Learn how to make customer service smarter and easier with chatbots.
- Explore Flow Builder and learn when to use flows to automate your business processes.
Syllabus
- Salesforce Customer 360: Quick Look
- Get a Complete View of Your Customers
- Digital Transformation
- Learn About Digital Transformation
- Learn About the Challenges and Opportunities of Digital Transformation
- Sales Cloud Basics
- Get to Know Sales Cloud
- Grow Your Business with Sales Cloud
- Measure Sales Metrics that Matter
- Learn About the Salesforce Platform Advantage
- Service Cloud Basics
- Get to Know the Service Cloud Platform
- Resolve Cases Faster
- Deliver Omnichannel Service
- Learn About the Salesforce Platform Advantage
- Marketing Cloud Basics
- Get Started with Marketing Cloud
- Learn About Marketing Cloud and the Customer Success Platform
- Get the Most Out of Marketing Cloud
- Salesforce Platform Basics
- Get Started with the Salesforce Platform
- Discover Use Cases for the Platform
- Understand the Salesforce Architecture
- Navigate Setup
- Power Up with AppExchange
- Einstein Bots Basics
- Learn About Einstein Bots
- Plan Your Bot Content
- Learn the Prerequisites and Enable Einstein Bots
- Flow Basics
- Get Started With Flows
- Meet Flow Builder
Tags
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