ITIL® 4 Specialist CDS: Getting Started

This course will teach you how to set up and manage an operation to create, deliver, and support IT services.

Creating and delivering IT services in today’s world is a challenge. In this course, ITIL® 4 Specialist CDS: Getting Started, you'll learn to set up the right environment in order to build service value streams to create, deliver, and support IT services. First, you'll explore concepts and challenges related to organizational structures across the ITIL® 4 Service Value System (SVS). Next, you’ll discover how to plan and manage resources in the SVS. Finally, you’ll learn how to use and value information and technology across the ITIL® 4 operating model. When you’re finished with this course, you'll have the skills and knowledge of the ITIL® 4 SVS needed to proceed in the ITIL® 4 CDS certification path.