The 10 Pillars of Customer Experience

Offered By: LinkedIn Learning

Tags

Customer Experience Courses Leadership Courses Business Process Management Courses Customer Service Courses Innovation Courses Employee Engagement Courses Customer Satisfaction Courses Customer Journey Mapping Courses

Course Description

Overview

Explore this list of pillars that lead to great customer experience.

Syllabus

Introduction

Building a strong foundation for customer experience
Who is this course for?
What is customer experience

1. Customer Experience: Foundation

Pillar 1: Vision and goals
Pillar 2: Employee engagement

2. Customer Experience: Listening

Pillar 3: Voice of the customer
Pillar 4: Customer service

3. Customer Experience: Design

Pillar 5: Customer narrative
Pillar 6: Processes and technology

4. Customer Experience: Inspiration

Pillar 7: Customer advocacy
Pillar 8: Innovation

5. Customer Experience: Momentum

Pillar 9: Investments
Pillar 10: Leadership

Taught by

Brad Cleveland

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