YoVDO

Outsourcing Management

Offered By: LinkedIn Learning

Tags

Outsourcing Courses Governance Courses Change Management Courses Management Courses Customer Satisfaction Courses Service Level Agreements Courses

Course Description

Overview

Are you going to manage an outsourcing relationship? Learn proper outsourcing management practices, from within the outsourcer or outsourcing client's organization.

Syllabus

Introduction
  • Outsourcing management practices
  • Things to know
1. Governance in an Outsourced Environment
  • Setting up a management office
  • Outsourcing governance requirements
  • Exploring the division of responsibilities
  • Understanding contract reviews
2. Outsourcing Procedures
  • The outsourcing procedures manual
  • Customer satisfaction surveys
3. Delivery Outcomes
  • Performing to availability or business outcomes
  • Headcount or deliverable commitments
  • Problem and change management
  • Management of response and delivery times
Conclusion
  • Next steps

Taught by

Bob McGannon

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