YoVDO

Leading a Customer-Centric Culture

Offered By: LinkedIn Learning

Tags

Customer Service Courses Leadership Courses Goal Setting Courses Customer Experience Courses Employee Training Courses Employee Empowerment Courses

Course Description

Overview

Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

Syllabus

Introduction
  • Get employees obsessed with service
  • What to know before watching this course
1. Customer Service Vision
  • Guide employees with a vision
  • Write a customer service vision
  • Engage employees with the vision
2. Organizational Alignment
  • Assess organizational alignment
  • Set good goals
  • Hire for culture fit
  • Train for culture
  • Empower employees
  • Be a culture leader
Conclusion
  • Next steps

Taught by

Jeff Toister

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