Leading a Customer-Centric Culture

Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

Introduction

• Get employees obsessed with service
• What to know before watching this course

1. Customer Service Vision

• Guide employees with a vision
• Write a customer service vision
• Engage employees with the vision

2. Organizational Alignment

• Assess organizational alignment
• Set good goals
• Hire for culture fit
• Train for culture
• Empower employees
• Be a culture leader

Conclusion

• Next steps