Intro to Service Management with ITIL® 4

Offered By: LinkedIn Learning

Tags

ITIL Courses Service Management Courses Service Value System Courses

Course Description

Overview

Get an introduction to the world of service management and the main concepts covered on the ITIL® 4 Foundation certification exam.

Syllabus

Introduction

ITIL 4 framework
Fourth Industrial Revolution
Service organizations

1. Service Management

Service management
Value
Organizations and people
Services and products
Service offerings
Service relationships
Costs
Risks
Utility and warranty

2. The Basics of ITIL 4

Four dimensions of service management
Service value system
Guiding principles
Service value chain
Continual improvement
The 34 practices
Putting it all together

3. Practice Exam

ITIL 4 Foundation exam

Conclusion

ITIL certification path
Summary

Taught by

Jason Dion

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