Improve Your ITIL® Skills

ITIL® is a popular framework for IT service management. This learning path is designed to prepare you for the popular Foundations certification, as well as provide advice on how to implement it in the real world, and generally better align IT services with the needs of your business.

• Prepare for the ITIL® Foundations exam.
• Discover how to put ITIL® into practice at your organization.
• Explore how ITIL® relates to DevOps.

• Course 1: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
• Learn how to put the seven key ITIL® Foundation concepts into practice. This course shows how to apply concepts such as the service management lifecycle to real-world IT scenarios.
• Course 2: Putting ITIL® into Practice: Problem Management Techniques
• Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services.
• Course 3: Putting ITIL® into Practice: DevOps for ITIL® Practitioners
• Learn how to apply DevOps concepts and ITIL® within an enterprise IT organization. Examine where DevOps and ITIL® intersect and how to adapt each in an enterprise setting.