Customer Service and Support During Economic Downturns

Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.

Introduction

• Customer service is crucial during an economic downturn

1. Connecting and Communicating with Your Customers

• Building customer trust during economic downturns
• Communicating with customers during economic downturns
• Reassuring your customers during economic downturns

2. Show Customers You Care

• Listening to your customers during economic downturns
• Understanding what your customers want and need
• Showing empathy for your customers during economic downturns

3. Serve Your Customers at the Highest Level

• Clarifying what your customers want
• Exceeding customer expectations during economic downturns
• Creating an opportunity for customer referrals