Communicating with Empathy

Learn how to converse empathetically so you can improve your one-on-one conversations with coworkers and your team interactions in the workplace.

Introduction

• Empathy as a path to productive conversations
• Sharon's path to empathy

1. Understanding Empathy

• What is empathy?
• Empathy at work
• The importance of professional empathy

2. Communicating with Empathy at Work

• Laying the foundation for positive communication
• Assess your coworker's communication needs
• Evaluate your personal communication style
• Approaching difficult conversations as a listener
• Approaching difficult conversations as a speaker
• Empathy in groups

Conclusion

• Build successful and collaborative relationships today