YoVDO

Conflict Resolution Foundations

Offered By: LinkedIn Learning

Tags

Conflict Resolution Courses Cognitive Biases Courses Active Listening Courses Workplace Relationships Courses

Course Description

Overview

Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.

Syllabus

Introduction
  • Bringing resolution to your conflicts
1. Anatomy of Conflict
  • Playing the name, blame, and claim game
  • Understanding conflict styles
  • Recognizing contentious tactics
  • Unwinding cognitive bias
2. Resolution Road Map
  • Identifying issues and needs
  • Distinguishing fact from fiction
  • Opening the conflict conversation
  • Gaining alignment and brainstorming
  • Getting to agreement
3. Deepening Conflict Resolution Skills
  • Increasing your conflict capacity
  • Asking diagnostic questions
  • Listening
  • Labeling, mirroring, and silence
  • Reframing
Conclusion
  • Next steps and resources

Taught by

Lisa Gates

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