Conflict Resolution Foundations

Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.

Introduction

• Bringing resolution to your conflicts

1. Anatomy of Conflict

• Playing the name, blame, and claim game
• Understanding conflict styles
• Recognizing contentious tactics
• Unwinding cognitive bias

2. Resolution Road Map

• Identifying issues and needs
• Distinguishing fact from fiction
• Opening the conflict conversation
• Gaining alignment and brainstorming
• Getting to agreement

3. Deepening Conflict Resolution Skills

• Increasing your conflict capacity
• Asking diagnostic questions
• Listening
• Labeling, mirroring, and silence
• Reframing

Conclusion

• Next steps and resources