YoVDO

How to improve customer satisfaction on Facebook

Offered By: Coursera Project Network via Coursera

Tags

Facebook Marketing Courses Social Media Marketing Courses Customer Satisfaction Courses Survey Design Courses

Course Description

Overview

In this guided project, you will learn how to improve customer satisfaction, increase customer's purchase experience with respect to post purchase strategy, understand the three purchase stages, and increase customer survey response rates on Facebook. By the end of this project, you will have learned how to ensure customer satisfaction on Facebook.

Syllabus

  • Project Overview
    • In this 1-hour long project-based course, you will learn how to improve customer satisfaction, increase customer's purchase experience with respect to post purchase strategy, understand the three purchase stages, and increase customer survey response rates on Facebook.

Taught by

Mo Rebaie

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