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CCAI Architecture

Offered By: Google via Google Cloud Skills Boost

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Google Cloud Platform (GCP) Courses Vertex AI Courses Access Control Courses Agent Assist Courses Virtual Agents Courses

Course Description

Overview

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of CCAI solutions.

Syllabus

  • CCAI Resource Management
    • CCAI Resource Management Overview
    • Operational environments
    • Access control
    • Google Cloud and third-party integrations
    • The Vertex AI ecosystem
    • CCAI Contact Center integrations
    • CCAI Resource Management Quiz
  • Planning for Virtual Agents
    • Planning for Virtual Agents
    • Planning for Virtual Agents Quiz
  • Planning for Agent Assist
    • Planning for Agent Assist
    • Planning for Agent Assist Quiz
  • Planning for CCAI Insights
    • Planning for CCAI Insights
    • Planning for CCAI Insights Quiz
  • CCAI Deployment and Operations
    • Overview
    • Automation of CCAI infrastructure
    • Data insight extraction
    • Disaster recovery and high availability in CCAI
    • CCAI Deployment and Operations Quiz
  • Security and Compliance
    • Data security
    • PII redaction
    • Other compliance considerations
    • Security and Compliance Quiz
  • Additional Resources
    • Additional Resources
  • Your Next Steps
    • Course Badge

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