CCAI Architecture
Offered By: Google via Google Cloud Skills Boost
Course Description
Overview
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of CCAI solutions.
Syllabus
- CCAI Resource Management
- CCAI Resource Management Overview
- Operational environments
- Access control
- Google Cloud and third-party integrations
- The Vertex AI ecosystem
- CCAI Contact Center integrations
- CCAI Resource Management Quiz
- Planning for Virtual Agents
- Planning for Virtual Agents
- Planning for Virtual Agents Quiz
- Planning for Agent Assist
- Planning for Agent Assist
- Planning for Agent Assist Quiz
- Planning for CCAI Insights
- Planning for CCAI Insights
- Planning for CCAI Insights Quiz
- CCAI Deployment and Operations
- Overview
- Automation of CCAI infrastructure
- Data insight extraction
- Disaster recovery and high availability in CCAI
- CCAI Deployment and Operations Quiz
- Security and Compliance
- Data security
- PII redaction
- Other compliance considerations
- Security and Compliance Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
Tags
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