Agent Summarization (Custom)
Offered By: Google via Google Cloud Skills Boost
Course Description
Overview
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
Syllabus
- Conversation Summarization in a Nutshell
- Conversation summarization in a nutshell
- Data Preparation
- Data preparation
- Data Preparation Quiz
- Data Labelling
- Data labelling
- Data Labeling Quiz
- Building a Custom Model
- Building a custom model
- Building a Custom Model Quiz
- Steps for Building a Custom Model
- Building a Custom Model Partner Quiz
- Model Deployment
- Model Deployment
- Model Deployment Quiz
- Model Evaluation
- Model evaluation
- Model Evaluation Quiz
- Model Improvement
- Model improvement
- Model Improvement Quiz
- Custom LLM Summarization
- Custom LLM Summarization
- Custom LLM Summarization Quiz
- Additional Resources
- Additional Resources
- Your Next Steps
- Course Badge
Tags
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