Agent Summarization (Custom)

Offered By: Google via Google Cloud Skills Boost

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Machine Learning Courses Data Preparation Courses Model Evaluation Courses Model Deployment Courses Data Labeling Courses Agent Assist Courses

Course Description

Overview

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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

Syllabus

Conversation Summarization in a Nutshell

Conversation summarization in a nutshell

Data Preparation

Data preparation
Data Preparation Quiz

Data Labelling

Data labelling
Data Labeling Quiz

Building a Custom Model

Building a custom model
Building a Custom Model Quiz
Steps for Building a Custom Model
Building a Custom Model Partner Quiz

Model Deployment

Model Deployment
Model Deployment Quiz

Model Evaluation

Model evaluation
Model Evaluation Quiz

Model Improvement

Model improvement
Model Improvement Quiz

Custom LLM Summarization

Custom LLM Summarization
Custom LLM Summarization Quiz

Additional Resources

Additional Resources

Your Next Steps

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