Create a User Journey Map in Miro

By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements. To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

• Create a User Journey Map in Miro
• By the end of this project, you will be able to build a user journey map in Miro to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.