YoVDO

Create a User Journey Map in Miro

Offered By: Coursera Project Network via Coursera

Tags

Miro Courses User Research Courses User Experience Design Courses Customer Success Courses User Journey Mapping Courses

Course Description

Overview

By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements. To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Syllabus

  • Create a User Journey Map in Miro
    • By the end of this project, you will be able to build a user journey map in Miro to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.

Taught by

Tricia Bagley

Related Courses

Create User Journey Maps with Loops in Miro
Coursera Project Network via Coursera
UX Research 101
Domestika
Intro to UI/UX for Graphic Designers: Adobe Xd
Skillshare
Service Design User Journey Mapping
Pluralsight
Digital Marketing: Personas and User Journeys
The Open University via FutureLearn