Create User Journey Maps with Loops in Miro
Offered By: Coursera Project Network via Coursera
Course Description
Overview
By the end of this project, you will be able to build a user experience map to visualize a buying process and add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn.
To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer loyalty in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer loyalty in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Syllabus
- Create User Journey Maps with Loops in Miro
- By the end of this project, you will be able to build a user experience map to visualize a buying process and add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn.
Taught by
Tricia Bagley
Related Courses
Introdução ao Big DataFundação Instituto de Administração via Coursera The Art of Sales - Course 3: Let's Fall In Love
Northwestern University via Coursera Services Marketing : Integrating People, Technology, Strategy
Indian Institute of Technology Roorkee via Swayam Social media para principiantes
IEBS, Innovation & Entrepreneurship Business School via Miríadax Calidad en el servicio y lealtad del cliente
Universidad Anáhuac via edX