YoVDO

Amazon Connect: Introduction to the Administrative Interface

Offered By: Amazon Web Services via Coursera

Tags

Amazon Connect Courses Customer Service Management Courses

Course Description

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!
This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and analytics. You will explore the three main reporting options: real-time metrics, historical metrics, and login/logout reporting used to review agent-customer communication. Then you will work with dashboards, contact search records, and create and publish reports.

Syllabus

  • Amazon Connect: Introduction to the Administrative Interface

Taught by

AWS Instructor

Tags

Related Courses

Learning Amazon Connect: Create and Manage a Contact Center
LinkedIn Learning Create a Cloud Contact Center with Amazon Connect
Pluralsight Integrate AWS and Salesforce
Salesforce via Trailhead Innovate with Alexa and Amazon Web Services
Salesforce via Trailhead Twitch Series: AWS Power Hour Machine Learning (Vietnamese)
Amazon Web Services via AWS Skill Builder