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Amazon Connect: Introduction to the Administrative Interface

Offered By: Amazon Web Services via Coursera

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Amazon Connect Courses Customer Service Management Courses

Course Description

Overview

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This course is part of the Amazon Connect curriculum. The course is designed for supervisors and technical roles to get familiar with the administrative interface. The course covers basic navigation and how to view and publish reports and analytics. You will explore the three main reporting options: real-time metrics, historical metrics, and login/logout reporting used to review agent-customer communication. Then you will work with dashboards, contact search records, and create and publish reports.

Syllabus

  • Amazon Connect: Introduction to the Administrative Interface

Taught by

AWS Instructor

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