Empower Managers and Agents with Service Cloud
Offered By: Salesforce via Trailhead
Course Description
Overview
Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
- Hire, coach, and empower service agents to succeed on any channel.
- Supercharge your agents with omni-channel tools and an intelligent service platform.
- Drive profitability with customer self-service, mobile connectivity, and analytics.
Syllabus
- Contact Center Transformation
- Build a World-Class Omni-Channel Contact Center Workforce
- Hire and Coach for Success
- Get the Most out of Customer Conversations
- Communicate in Real Time
- Service Cloud Basics
- Get to Know the Service Cloud Platform
- Resolve Cases Faster
- Deliver Omnichannel Service
- Learn About the Salesforce Platform Advantage
- Service Cloud Efficiency
- Make the Move to Digital Two-Way Messaging
- Use Mobile to Connect with Your Customers and Your Workforce
- Deliver Personalized On-Site Service with Field Service
- Create Self-Service Sites and Portals
- Use Analytics to Gather Insights and Drive Profitability
Tags
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