Amazon Connect Flow Modules and Step-by-Step Guides

With Amazon Connect Flows, organizations apply advanced capabilities to optimize contact center operations, and enhance agent productivity.

In this course, you will learn the benefits, common uses, and functionality of Flows modules and Step-by-step Guides.

• Course level: Intermediate
• Duration: 50 minutes

Activities

This course includes interactions, and assessments.

Course objectives

In this course, you will learn to:

• Recognize the benefits and impact of using Flow modules.
• Recognize the benefits and impact of Step-by-step Guides.

Intended audience

This course is intended for contact center professionals, including those in roles such as: Contact center engineer, technologist, implementation consultant, and IVR designer.

Prerequisites

• Amazon Connect Flows Fundamentals
• Amazon Connect Flows Intermediate

Course outline

Section 1: Amazon Connect Flow Modules and Step-By-Step Guides

• Amazon Connect Flow Modules Introduction
• Step-by-step Guides Creation Part 1
• Step-by-step Guides Creation Part 2

Section 2: Conclusion

• Summary

Section 3: Knowledge Check Questions

• Knowledge Check

Section 4: Getting Help

• Learn More
• Contact Us