Innovate with Alexa and Amazon Web Services

Discover powerful tools from Amazon for creating voice-enabled technologies and integrate them with Salesforce.

• Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
• Use the Amazon Connect CTI adapter to integrate with Service Cloud.
• Use Salesforce Identity for single sign-on with Amazon Connect.
• Integrate AWS Lambda with Service Console to automate tasks and customize the IVR.

• Alexa Development Basics
• Get Started with Alexa
• Learn to Design a Voice User Interface
• Discover the Alexa Skills Kit
• Build an Amazon Connect Integration
• Create an Amazon Web Services (AWS) Account
• Create an Amazon Connect Instance
• Install the Amazon Connect CTI Adapter
• Configure a Salesforce Call Center
• Test the Amazon Connect CTI Adapter
• Build an Amazon Connect SSO Integration with Salesforce
• Create an Amazon Connect Instance
• Check the Package and Enable Cross-Domain Access
• Set Up Identity and Permissions
• Set Up a Connected App and Enable Single Sign-On
• Finalize Single Sign-On and Test the Softphone
• Build a Data Dip with AWS Lambda and Amazon Connect
• Create Your Amazon Connect Instance
• Install the CTI Package
• Enable Call Center Permissions
• Activate Your Phone and Integrate with Amazon Connect
• Set Up a Connected App and Secure Your Credentials
• Install the Salesforce Lambda Package
• Test the AWS Lambda Application
• Configure Amazon Connect to Access the AWS Lambda App
• Create a Contact Flow and Test