Amazon Connect: Emergency and Holiday Routing with Dynamic Messaging

This course will help you understand the process of setting up your Amazon Connect instance to play emergency and holiday messages dynamically. You will create a user interface to set dynamic messaging, add a holiday message to your contact flow, and then test the holiday message created using Amazon Polly.

• Course level: Advanced
• Duration: 60 minutes

Activities

This course includes presentations, hands-on labs, and a final assessment.

Course objectives

In this course, you will learn to:

• Use AWS CloudFormation to build a website hosted on Amazon S3.
• Use Amazon Cognito to authenticate login to the website.
• Create and store emergency and holiday messages using Amazon DynamoDB.
• Create an Amazon Connect Contact Flow and test dynamic messaging using Amazon Polly.

Intended audience

This course is intended for:

• Technical professionals who work, or would like to work, with contact center technologies.

Prerequisites

We recommend that attendees of this course have:

• Completed Amazon Connect Primer or Solutions Training for Partners - Amazon Connect (Technical)
• Familiarity with contact center requirements and technologies
• Familiarity with cloud computing concepts 

Course outline

This course covers the following topics:

• About This Course
• Build the User Interface to Set Dynamic Messages
• Configure a Holiday Message
• Test the Message in Amazon Connect
• Test Your Understanding
• Conclusion