Amazon Connect Conversational Interfaces Fundamentals

With Amazon Connect, you can build conversational interfaces so users can interact using natural language through voice or text.

In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect Conversational Interfaces. You will explore real-world implementation scenarios and identify the key considerations to provide natural, human-like interactive experiences for customers across multiple channels. You will also learn routing strategies and their implementation within the Amazon Connect contact center platform.

• Course level: Foundational
• Duration: 45 minutes

Activities

This course includes interactions and assessments.

Course Objectives

In this course, you will learn to:

• Differentiate types of conversational interfaces.
• Familiarize yourself with conversational interface concepts.
• List benefits and use cases.
• Identify security considerations.
• Recognize service quotas and pricing.

Intended audience

This course is intended for contact center professionals, including those in roles such as contact center engineer, technologist, implementation consultant, and IVR designer.

Prerequisites

Amazon Lex Getting Started course

Course outline

Section 1: Conversational Interfaces Fundamentals

• Introduction to Conversational Interfaces
• Adding an Amazon Lex Bot to Amazon Connect
• Considerations

Section 2: Conclusion

• Summary

Section 3: Knowledge Check Questions

• Knowledge Check

Section 4: Getting Help

• Learn More