Amazon Connect Console Fundamentals

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

• Course level: Fundamental
• Duration: 45 minutes

Activities

This course includes interactions, video demonstrations, and assessments.

Course objectives

In this course, you will learn to do the following:

• Recognize the typical user persona for the Amazon Connect console.
• Explain the benefits of using the Amazon Connect console.
• Explore access control options for Amazon Connect console.
• Explore how different personas use the Amazon Connect console.

Intended Audience

This course is intended for contact center professionals, including those in the following roles:

• Contact center engineers
• Technologists
• Implementation consultants
• Interactive voice response (IVR) designers

Prerequisites

No prerequisites needed.

Course outline

• Section 1: Amazon Connect Console
  • Introduction to the Amazon Connect Console
  • Managing Resource Access Control
  • Navigating the Amazon Connect Console
• Section 2: Conclusion
  • Summary
• Section 3: Knowledge Check Questions
  • Knowledge Check
• Section 4: Getting Help
  • Learn More