Amazon Connect Communications Specialist Assessment

This assessment validates your knowledge of the critical job role topics covered in the Amazon Connect Communications Specialists learning plan.

After passing this assessment, the trainee will be granted the Amazon Connect Communication Specialists accreditation.

• Assessment level: Intermediate
• Duration: 2 hours

Activities

This training consists of an online assessment composed of 50 questions. You require a score of 80 percent or greater to pass. You have unlimited attempts to pass the assessment.

Assessment objectives

To confirm your learning on the Amazon Connect Communications Specialists training curriculum and achieve the Amazon Connect Communications Specialists accreditation

Intended audience

This assessment is intended for:

• Learners who have a minimum of 2 to 5 years of experience in contact center technologies, have working knowledge of call routing scripts, call flows, and a strong understanding of voice and data networking.
• Contact center engineers, telecom engineers, senior telecommunications analysts, technologists, implementation consultants, IVR designers, telephony administrators, or any equivalent job role.

Prerequisites

We recommend that attendees in this course have:

• AWS Cloud Practitioner and AWS Technical Essentials foundation knowledge
• Completed the following courses:
  • Amazon Connect Communications Specialist learning plan (nineteen online courses)