Amazon Connect and Amazon EventBridge Intermediate

With Amazon Connect Contact Events, organizations can gain real-time insights they need to optimize operations in their contact centers. You can create analytics dashboards to track contact activity, or integrate applications that react to events in real-time.

In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect Contact Events. You will explore real-world implementation scenarios and identify the key considerations to optimize business operations in your contact center.

• Course level: Intermediate
• Duration: 50 minutes

Activities

This course includes interactions and assessments.

Course objectives

In this course, you will learn to:

• Describe Amazon Connect Contact Events.
• Recognize the benefits of Amazon Connect Contact Events.
• Enable Amazon Connect Contact Events for your Amazon Connect instance.
• Configure Amazon EventBridge rules for Amazon Connect events.
• Describe the event handling of Amazon Connect Contact Events stream.

Intended audience

This course is intended for contact center professionals, including those in roles such as:

contact center engineer, Amazon Connect developer, implementation consultant.

Prerequisites

No prerequisites needed.

Course outline

Section 1: Introduction to Amazon Connect and Amazon EventBridge

• Amazon Connect Contact Events
• Subscribing to Amazon Connect Contact Events
• Handling Amazon Connect Contacts Events Stream

Section 2: Conclusion

• Summary

Section 3: Knowledge Check Questions

• Knowledge Check

Section 4: Getting Help