Why Our Products and Communities Need Our Empathy

Explore the importance of empathy in tech communities and product development through this insightful conference talk. Learn how biases and misunderstandings can lead to exclusion and poor user experiences, and discover ways to embrace diversity and expand understanding of different perspectives. Gain valuable insights on creating inclusive products and communities that work well for everyone, not just those similar to ourselves. Examine the complexities of empathy, vulnerability, and the power of tech creators to effect positive change. Delve into personal experiences and practical strategies for better understanding others, avoiding pitfalls, and fostering welcoming, supportive environments in both products and communities.

Introduction
Scams
Who are they for
Why we need empathy
Sashas background
Opensource happiness packets
What is empathy
Inexact
Bias
In a wider context
Inter Klass
Turin
Racism
Good intentions
Biased empathy
Communities never exist in a vacuum
Map of countries
Using a bathroom
I should be executed
Its a bit dark
Diversity and inclusivity
Privilege and luxury
MaxMinds
Apple Health
Security
Ashley Madison
Wheelchairs
Nothing about us without us
Accessibility in a wider context
Machine learning
Machine learning example
How will people abuse your product
Importance of role models
Being someones hero
Doing something more inclusive
Make use of your privilege
People arent believed
They dont experience sexism
They are right to think so
We need those too
How to be more empathic
Your real job