YoVDO

The Empathetic Workplace

Offered By: SXSW via YouTube

Tags

SXSW Courses Emotional Intelligence Courses Empathy Courses Trust Building Courses Employee Engagement Courses Active Listening Courses

Course Description

Overview

Explore a 46-minute conference talk from SXSW 2021 that addresses the unprecedented challenges faced by today's workplaces amidst global crises. Gain practical tools and advice for responding with empathy, composure, and confidence to workplace crises. Learn how to build trust through effective support, leading to increased productivity, engagement, satisfaction, and loyalty. Discover techniques for active listening, controlling your response, and acknowledging others' experiences. Delve into topics such as trauma, institutional betrayal, the brain's response to trauma, and the importance of empathy in the workplace. Acquire valuable insights on handling uniquely human issues in professional settings, equipping yourself to navigate the complex landscape of modern work environments with compassion and understanding.

Syllabus

Introduction
Trauma
Institutional Betrayal
Trauma and the Brain
Empathy
Active Listening
Control Your Response
Acknowledge
Share
Examples
Advice
Conclusion


Taught by

SXSW

Related Courses

Mujeres coraje. DesafĂ­os en la historia
Universitat Jaume I via Independent
Acumen Essentials I: Intro to Moral Imagination and Challenges in Poverty Alleviation
+Acumen via Independent
Reconciliation Through Indigenous Education
The University of British Columbia via edX
Genius. Talent. Golden Mediocrity
Tomsk State University via iversity
Conversations That Inspire: Coaching Learning, Leadership and Change
Case Western Reserve University via Coursera