The Adoption of AI in Business - Opportunities and Challenges - Sam Ransbotham - ODSC East 2018

Explore the current state of AI adoption in businesses through this insightful conference talk from ODSC East 2018. Gain an overview of organizational readiness for AI implementation across various sectors, based on MIT Sloan Management Review's research. Discover the opportunities and challenges companies face when integrating AI into their processes and offerings. Learn about the high expectations surrounding AI, the unique approaches taken by industry leaders, and how AI builds upon existing data and analytics infrastructures. Understand the impact of AI on workforce roles and the importance of a meritocratic approach in AI adoption. Examine real-world examples of AI applications in customer service and other business areas.

Intro
Extremes in customer service
AI and Analytics Research
Expectations are high...
Leaders approach differently
Meritocracy, not democracy
Builds on data and analytics
Will affect people
Changing roles