YoVDO

Your At Home Guide to Building Customer Empathy

Offered By: Stanford University via YouTube

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Customer Empathy Courses Trust Building Courses Feedback Analysis Courses Customer Journey Courses

Course Description

Overview

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Dive into a comprehensive webinar that provides practical strategies for developing customer empathy from the comfort of your home. Explore essential concepts such as the customer funnel, journey mapping, and real-time capture techniques. Learn how to identify key customer quotes, navigate the survival shuffle, and focus on meaningful interactions. Gain insights into frame evaluation, funnel optimization, and interpreting body language. Discover effective questioning methods and trust-building techniques to enhance your understanding of customer needs and preferences.

Syllabus

Introduction
The Funnel
Journey Map
Real Time Capture
Key Quotes
Survival Shuffle
Focus Meaning
Frame Evaluation
Fill the Funnel
Body Language
Question
Trust Building


Taught by

Stanford Online

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