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Identify UX Pain Points with Empathy Maps in Miro

Offered By: Coursera Project Network via Coursera

Tags

Miro Courses Design Thinking Courses User Experience Courses Risk Management Courses Customer Retention Courses User Interfaces Courses Customer Journey Courses

Course Description

Overview

By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Syllabus

  • Identify UX Pain Points with Empathy Maps in Miro
    • By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork.

Taught by

Tricia Bagley

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