Scaling Up Without Screwing Up - Robert Sutton

As a leader in your organization, it is important to uncover the pockets of exemplary performance within your team and help spread them effectively. Join Stanford Professor and co-author of the book, Scaling Up Excellence: Getting to More Without Settling for Less, Robert Sutton, as he discusses these matters and how the same problems of scaling reach across industries in the private, non profit and government sectors.

Introduction.
THE SCALING CHALLENGE.
SCALING EXAMPLES.
BIG LESSON 1: SCALING IS ABOUT FELT ACCOUNTABILITY.
THE KEY CHOICE POINT: CATHOLICISM VS. BUDDHISM.
LINK HOT CAUSES TO COOL SOLUTIONS: FIRE-UP CONTAGIOUS EMOTION'S FIRST.
NAMING THE "PROBLEM" OR "ENEMY" FRITZ MAYTAG AND "THE BATTLE OF THE BEERS".
LIVE A MINDSET, DON'T JUST TALK ABOUT IT: USE BEHAVIOR TO CREATE BELIEF.
BONNY SIMI AT JETBLUE THE IROP OVERHAUL.
CUT COGNITIVE LOAD- BUT DEAL WITH NECESSARY COMPLEXITY.
BABA SHIV'S EXPERIMENT.
DEALING WITH THE COMPLEXITY.....
CONNECT PEOPLE AND CASCADE EXCELLENCE.
FIFI THE "CHANGEOVER COACH" AT THE WYETH PEARL RIVER PHARMACEUTICAL PLANT.
GO FROM BAD TO GREAT.
SCALING PRINCIPLES.
PARTING THOUGHT: SCALING IS A MANAGEABLE MESS.