The Pandemic and The Classroom - Enabling Education for Millions

Explore how Microsoft Teams rapidly adapted to enable online education for millions during the COVID-19 pandemic in this 16-minute conference talk from SREcon22 Americas. Discover the unique challenges, solutions, and design patterns implemented to support remote learning across all educational levels. Learn about the specific scenarios addressed, including seasonal tenant onboarding, optimizing for school hardware, and meeting evolving customer expectations. Gain insights into the Teams architecture, education-specific service changes, optimizations, and incident management strategies employed to ensure a robust online learning environment. Understand the differences between education and commercial use cases, and how Microsoft partnered with various teams to meet the dynamic requirements of the education sector during this unprecedented time.

Introduction
Overview
Teams Architecture
RockSolid Foundations
Education vs Commercial
Higher Education
Seasonality of Education
March 2020
School Information System
Service Changes
Brownouts
Optimizations
Azure Regions
Redis Caches
Assignment App
Customer Support
Incident Management
Conclusion