YoVDO

The Origins of USAA's Postmortem of the Week

Offered By: USENIX via YouTube

Tags

SREcon Courses Continuous Improvement Courses IT Management Courses Incident Analysis Courses

Course Description

Overview

Discover the journey of USAA's IT-wide Postmortem Review meeting in this 18-minute conference talk from SREcon21. Learn how to establish a large-scale Postmortem Review process, including tips for preparation and implementation. Explore the concept of "Postmortem of the Week," its results, and future steps. Gain insights into improving incident analysis and organizational learning while enjoying a touch of humor throughout the presentation.

Syllabus

Introduction
What is Postmortem of the Week
Preparing for a Postmortem
Postmortem Results
Next Steps


Taught by

USENIX

Related Courses

Introduction to Operations Management
Wharton School of the University of Pennsylvania via Coursera Principles of Project Management
Polytechnic West via Open2Study Process Improvement
University of Illinois at Urbana-Champaign via Coursera Foundations of Teaching for Learning Capstone: The Reflective Practitioner
Commonwealth Education Trust via Coursera Leading Teams
University of Michigan via Coursera