Avoiding Goodhart's Law - Use SLOs as Tools Not Cudgels

Explore how to effectively utilize Service Level Objectives (SLOs) as tools for productive conversations rather than punitive measures in this SREcon20 Americas talk. Learn from Marco Coulter of AppDynamics as he draws parallels between SLAs in service contracts and SLIs, SLOs, and Error Budgets in modern application management. Gain insights into balancing risk and reward, considering both business and infrastructure stress when setting performance metrics. Discover how to apply Goodhart's law from economic policy to reconsider your approach to SLIs and SLOs. Walk away with practical strategies for negotiating SLOs that foster collaboration and optimize application performance.

Intro
#about_marco
Labs Processing: MQ Flow
Labs Processing: Queue Failure
Labs Processing: TX Failure
The SLI, SLO, SLA Model
Code Example
Dimensions
Infrastructure Example
Business & CX Example
Prepare to Engage
Negotiation Flow
Avoiding Goodhart's Law
Links & More