SLOs for Data-Intensive Services

Explore the journey of defining effective SLOs for data-intensive services in this 24-minute conference talk from SREcon19 Europe/Middle East/Africa. Delve into the challenges of designing and maintaining a search engine service at Booking.com, focusing on the evolution from ineffective availability and latency SLOs to a more comprehensive monitoring process. Learn how to develop insightful Service Level Objectives that go beyond standard metrics, addressing the importance of accurate and consistent responses in data-intensive environments. Gain valuable insights into scalability, service monitoring, data consistency, traffic management, and automated mitigation strategies for complex search and reservation systems.

Intro
Agenda
Scalability
Service Overview
Service Monitoring
Reservation Service
Data Monitoring
Consistency
Traffic
Search Results
Time of Data
Reservation
Metrics
Storage
Brackets
Scores
Automated Mitigation
Automated Repair
Awareness